Privacy Policy

Santwanaa is a lifestyle management service offering habit coaching and emotional wellness support, operated by Tanaya, an Educational Psychologist, based in India.

Contact: hellosantwanaa@gmail.com · +91 63610 31937

When you use our contact form, we collect: your name, email address, phone number, area of interest, and message. This information is collected with your knowledge and consent.

During coaching or wellness sessions, you may share personal information including lifestyle details, emotional experiences, and health-related information. This is treated as sensitive personal data (see Section 7).

We do not collect payment information directly. Payments, if applicable, are handled through secure third-party processors.

• To respond to your enquiries and schedule discovery calls
• To provide personalised coaching and emotional wellness services
• To send you relevant programme updates (only with your consent)
• To fulfil our obligations to you as a client

We do not sell, rent, or trade your personal information to any third party.

We use the following third-party tools, each of which may process your data under their own privacy policies:

• Formcarry — processes contact form submissions and delivers them to us.
• Calendly — used for scheduling discovery calls and sessions.
• Vercel — hosts this website and may log standard web server data (IP address, browser type, page visits).

We encourage you to review the privacy policies of these services if you have concerns about how they handle your data.

We take reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction, in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA).

Session notes and personal disclosures made during coaching sessions are kept strictly confidential and stored securely. They are not shared with any third party except as described in Section 8 (Confidentiality and Its Limits).

As a Data Principalunder India's Digital Personal Data Protection Act, 2023, you have the right to:

• Access — request a summary of the personal data we hold about you
• Correct — request correction of inaccurate or incomplete data
• Erase — request deletion of your data, subject to legal obligations
• Withdraw consent — at any time, without affecting lawfulness of prior processing
• Nominate — designate a person to exercise your rights in case of incapacity or death
• Grievance redressal — raise a complaint with us or with the Data Protection Board of India once it is constituted

To exercise any of these rights, email us at hellosantwanaa@gmail.com. We will respond within a reasonable time.

Information you share in sessions — including mental health status, emotional experiences, and lifestyle details — constitutes sensitive personal data under the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We collect and process sensitive personal data only with your explicit, informed consent, and use it solely to deliver our services to you. You may withdraw this consent at any time by contacting us.

Everything shared in coaching and wellness sessions is treated with strict confidentiality. However, there are legally recognised exceptions where disclosure may be necessary:

• Court orders: We may be required to disclose information pursuant to a valid court order or legal process.
• Imminent risk of harm: If there is a serious, credible, and imminent risk of harm to you or another person, we may take appropriate action, including contacting emergency services.
• Child protection: Disclosures involving harm to, or by, a minor may require reporting under applicable child protection laws.

These situations are rare. We will always handle them with sensitivity, and where possible, discuss with you before acting.

If you are in a mental health crisis or feel unsafe, please reach out immediately:

• iCall (TISS): 9152987821
• Vandrevala Foundation Helpline: 1860-2662-345 (24/7, free)
• NIMHANS Helpline: 080-46110007
• Snehi: 044-24640050
• Emergency services: 112

This website uses minimal cookies required for basic functionality (e.g. navigation, security). We do not use third-party advertising or tracking cookies. Vercel, our hosting provider, may collect anonymised analytics data.

Our services are intended for adults (18 years and above). We do not knowingly collect personal data from anyone under 18 without verified parental or guardian consent. If you believe a minor has submitted data to us, please contact us for prompt deletion.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on this website. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

For any privacy-related queries, or to exercise your rights under this policy: