Terms of Service

Santwanaa is a lifestyle management service offering habit coaching and emotional wellness support, operated by Tanaya, a qualified Educational Psychologist, based in India. All services are delivered online via video call.

These Terms of Service (“Terms”) govern your use of the Santwanaa website and all coaching, wellness, and ADHD support services we provide. They form a binding agreement between you (“client”) and Santwanaa (“we”, “us”).

• You must be at least 18 years of age to use our services.
• If you are between 15 and 17, you may enrol only with the written consent of a parent or legal guardian, who must also agree to these Terms on your behalf.
• By agreeing to these Terms, you confirm that the information you provide is accurate and complete.

Santwanaa offers three monthly programmes, each designed for a different stage of your journey. All programmes run in monthly cycles with no lock-in contracts.

Coaching sessions do not constitute psychotherapy, clinical counselling, or medical treatment. Tanaya will refer you to a qualified clinical professional if your needs fall outside the scope of lifestyle coaching.

• Enrolment begins with a free discovery call. If both parties agree to proceed, an onboarding session is scheduled and the first month's payment is due before the session begins.
• Each monthly cycle begins on the date of your onboarding or renewal and renews on the same date each subsequent month unless cancelled.
• Sessions are conducted online via video call. You are responsible for ensuring a stable internet connection and a reasonably private space.

• Fees are charged monthly in advance. The applicable fee is the price listed at the time of enrolment.
• Pricing is shown in both INR (₹) and USD ($). Payment in INR applies to clients based in India; international clients may be invoiced in USD.
• Prices may be revised with 30 days' written notice. Any revision applies from the next billing cycle, not the current one.
• Failure to make payment within 5 days of the due date may result in suspension of sessions until the outstanding balance is cleared.

Individual sessions:

• You may reschedule or cancel an individual session with at least 24 hours' notice at no charge.
• Cancellations with less than 24 hours' notice, or no-shows, are counted as a session used. They cannot be carried forward or refunded.

Programme cancellation:

• You may cancel your monthly programme at any time by emailing us at hellosantwanaa@gmail.com. Cancellations take effect at the end of the current billing cycle.
• There are no lock-in contracts. You will not be charged for any month after you have cancelled.

• If you cancel within 48 hours of your onboarding sessionand have not used any other sessions, you are entitled to a full refund of the first month's fee.
• After the 48-hour window, fees for the current billing month are non-refundable, regardless of how many sessions were used.
• If Santwanaa cancels your programme (see Section 13 — Termination), a prorated refund for unused days in the current cycle will be issued within 14 working days.

To get the most from your time with us, and to maintain a safe working relationship:

• Be honest about your goals, history, and what is or is not working. Coaching works best when it is built on accurate information.
• Attend sessions on time. If you are running late, please notify us in advance.
• Communicate openly if the approach is not working for you, rather than disengaging without notice.
• Treat your coach with respect. Santwanaa reserves the right to terminate the relationship if communication becomes abusive or inappropriate.
• Do not record sessions without prior written consent.

Everything you share in sessions is treated with strict confidentiality, subject to the exceptions described in our Privacy Policy (court orders, imminent risk of harm, child protection). Please read the Privacy Policy for full details on how your personal data is collected, stored, and protected.

Session notes are kept securely and are never shared with third parties without your explicit consent, except as required by law.

All worksheets, frameworks, exercises, and written materials shared during your programme are the intellectual property of Santwanaa and are provided for your personal use only.

You may not reproduce, distribute, or share these materials commercially without prior written permission.

Santwanaa provides lifestyle coaching in good faith and to the best of our professional ability. However, we cannot guarantee specific outcomes — progress depends significantly on your own engagement, consistency, and circumstances.

To the maximum extent permitted under applicable Indian law, Santwanaa's liability for any claim arising from these Terms or from our services is limited to the fees you paid in the month in which the issue arose.

We are not liable for indirect, incidental, or consequential losses, including loss of income, opportunity, or emotional distress, arising from the use of, or inability to use, our services.

By you:

You may end the programme at any time by emailing hellosantwanaa@gmail.com. Your access continues until the end of the current billing cycle.

By Santwanaa:

We reserve the right to end the coaching relationship if:

• Your needs require clinical psychiatric or medical care that falls outside our scope
• There is a breakdown in the working relationship that cannot be resolved through honest conversation
• There is abusive, threatening, or inappropriate conduct toward the coach
• Payment is overdue by more than 14 days despite notice

Where Santwanaa initiates termination without cause, a prorated refund for unused days will be issued.

We may update these Terms from time to time. You will be notified by email at least 14 days before any material change takes effect. Continued use of our services after the effective date constitutes acceptance of the revised Terms.

If you do not agree with a change, you may cancel your programme before the effective date without penalty.

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising from these Terms or our services shall first be attempted to be resolved through direct, good-faith communication.

If a resolution cannot be reached, disputes shall be subject to the jurisdiction of the courts in India.

For any questions about these Terms, to cancel your programme, or to raise a concern: